General Terms and Conditions

1. Subject of the Contract

1.1 These General Terms and Conditions govern the booking and rental of Villa Abba, located at Gradina 2b, 20270 Vela Luka, Korčula Island, Croatia, for holiday accommodation purposes.

1.2 By making a booking request and/or paying the required advance payment, the guest confirms that they have read, understood and accepted these General Terms and Conditions.

1.3 The accommodation may only be used for private holiday purposes unless otherwise expressly agreed with the landlord in writing.

2. Booking and Payment Conditions

2.1 Bookings may be made by email, telephone, messaging applications, through the Villa Abba website, if applicable, or through other agreed communication channels (e.g., booking platforms). All bookings are subject to availability and confirmation by the landlord.

2.2 Once the booking has been accepted, the guest will receive a written booking confirmation containing the relevant details of the stay, including the dates, number of guests, total rental price and payment instructions.

2.3 To secure the reservation, an advance payment (booking deposit) of 30% of the total rental price is required by bank transfer.

2.4 Unless otherwise stated in the booking confirmation, the 30% advance payment must be received within 5 calendar days from the date of the booking confirmation. The reservation becomes binding once the required advance payment has been received.

2.5 If the advance payment is not received within the specified period, the landlord reserves the right to cancel the reservation and make the accommodation available to other guests.

2.6 The remaining 70% of the rental price is payable upon arrival, unless otherwise agreed in writing.

2.7 Any bank charges or transfer fees associated with the payment are borne by the guest.

3. Cancellation by the Guest

3.1 Any cancellation must be communicated to the landlord in writing, preferably by email. The date on which the landlord receives the written cancellation will be considered the effective cancellation date.

3.2 Unless otherwise expressly agreed in the individual booking confirmation, the following cancellation conditions apply:

• 60 days or more before the scheduled arrival date: 50% of the advance payment will be refunded, while the remaining 50% will be retained as a cancellation fee.
• 59 to 30 days before the scheduled arrival date: 30% of the advance payment will be refunded, while the remaining 70% will be retained as a cancellation fee.
• Less than 30 days before the scheduled arrival date: the advance payment is non-refundable.

3.3 Any applicable bank charges or transaction fees related to a refund will be deducted from the amount to be refunded.

3.4 If the guest voluntarily shortens the stay after arrival, arrives later than the confirmed arrival date, or leaves before the confirmed departure date, no refund, reduction of the rental price or compensation will be due for the unused nights.

3.5 In the event of a no-show without prior cancellation, the advance payment will not be refunded.

3.6 The landlord may, at their sole discretion, agree to different cancellation arrangements in exceptional circumstances. Any such arrangement must be confirmed in writing and shall not create an obligation to offer the same arrangement in other cases.

4. Cancellation by the Landlord and Unforeseeable Circumstances

4.1 If the booked accommodation becomes unavailable due to circumstances beyond the reasonable control of the landlord, the guest will be informed as soon as reasonably possible.

4.2 In such circumstances, any payments already made by the guest for accommodation that cannot be provided will be fully refunded.

4.3 Except where otherwise required by applicable law, the landlord shall not be liable for additional expenses incurred by the guest as a result of such cancellation.

5. Check-in and Check-out

5.1 Check-in is available from 2:00 PM (14:00) on the agreed arrival date.

5.2 Check-out must be completed no later than 10:00 AM (10:00) on the agreed departure date.

5.3 Early check-in or late check-out is subject to availability and must be agreed with the landlord in advance. The landlord is under no obligation to provide early check-in or late check-out.

5.4 Guests are kindly requested to inform the landlord in advance of their expected arrival time and to notify the landlord of any significant delay.

5.5 On the day of departure, guests must vacate the accommodation and return any keys no later than 10:00 AM, unless a later check-out has been expressly agreed with the landlord in advance. This time is necessary to allow sufficient time for cleaning, inspection and preparation of the accommodation for incoming guests.

6. Guests and Use of the Property

6.1 The accommodation may only be occupied by the number of guests stated in the booking confirmation.

6.2 The maximum permitted occupancy must not be exceeded without the landlord's prior written approval.

6.3 Persons who are not registered as guests may not stay overnight at the property without prior approval from the landlord.

6.4 The person making the reservation is responsible for ensuring that all members of their group comply with these General Terms and Conditions and the applicable House Rules.

6.5 Parties, events or other gatherings involving persons who are not included in the reservation are not permitted without the landlord's prior approval.

7. House Rules

7.1 Pets are not permitted unless expressly agreed with the landlord in advance.

7.2 Smoking, Barbecue and Fire Safety. Smoking is strictly prohibited inside the accommodation. Smoking is permitted only in designated outdoor areas, and guests must use the ashtrays provided.

Due to the high risk of wildfires, particularly during the summer season, cigarette butts, matches and any other smoking materials must be fully extinguished with water before disposal. It is strictly prohibited to throw or leave cigarette butts, matches or other smoking materials anywhere in the garden, on the ground, in vegetation, or in the forest and surrounding areas of the property, regardless of whether they appear to be extinguished. Guests are responsible for exercising particular care when smoking outdoors and for ensuring that all smoking materials are safely and completely extinguished. Any behaviour that may create a fire hazard is strictly prohibited. After using the barbecue, ashes and remaining charcoal must not be disposed of in regular waste bins, in the garden, on the ground or in the surrounding vegetation. Guests are kindly requested to leave the ashes in the barbecue until they have cooled and then place them in the designated metal container located next to the barbecue. The contents of this container will be safely disposed of by Villa Abba staff. Guests must never dispose of hot or smouldering ashes, embers or charcoal in any waste bin or elsewhere on the property.

7.3 Guests are expected to use the accommodation, furniture, appliances, equipment, swimming pool, bicycles and other facilities with reasonable care and solely for their intended purpose.

7.4 Guests must respect the peace and privacy of neighbouring properties and comply with applicable local regulations regarding noise and public order.

7.5 Guests must not engage in any activity that may cause damage to the property, create an unreasonable disturbance, endanger other persons or violate applicable law.

7.6 Quiet Hours. Quiet hours apply from 10:00 PM (22:00) until 8:00 AM (08:00). During this period, guests must keep noise to a minimum and respect the peace and privacy of neighbouring properties.

7.7 Loud music, shouting, parties, excessive noise and any other behaviour likely to disturb neighbours are not permitted during quiet hours. Particular consideration must be given when using terraces, balconies, the swimming pool, barbecue area and other outdoor spaces, as noise may carry to neighbouring properties.

7.8 Guests are responsible for ensuring that all members of their party and any permitted visitors comply with the quiet-hours rules. Repeated or serious violations may be considered a material breach of the House Rules and these General Terms and Conditions.

8. Security Deposit and Damages

8.1 A security deposit of EUR 500 may be required upon arrival in cash, unless otherwise stated in the booking confirmation.

8.2 The security deposit is separate from the 30% advance payment made to secure the reservation.

8.3 The security deposit will be returned following check-out, provided that the accommodation, its contents and facilities have been left in satisfactory condition and no damage, loss or exceptional cleaning costs have been identified.

8.4 Guests must immediately report any damage, breakage, loss or malfunction occurring during their stay.

8.5 The guest is responsible for damage or loss caused by the guest or any member of their party, except for normal wear and tear.

8.6 Where appropriate, the landlord may document any damage by photographs, written descriptions, invoices or other reasonable evidence.

8.7 The reasonable cost of repairing or replacing damaged or missing items may be deducted from the security deposit.

8.8 If the amount of damage exceeds the security deposit, the guest remains responsible for the reasonable additional costs.

9. Swimming Pool, Air Conditioning, Bicycles and Other Facilities

9.1 The swimming pool and other facilities at Villa Abba are available exclusively for the use of registered guests, unless otherwise agreed.

9.2 Guests use the swimming pool, bicycles, barbecue and other recreational facilities at their own responsibility and must follow any safety instructions provided by the landlord.

9.3 Children must be appropriately supervised by a responsible adult at all times when using or being near the swimming pool.

9.4 Guests are responsible for the proper use of bicycles and other equipment made available to them during their stay and must promptly report any damage, malfunction or safety concern.

9.5 Swimming Pool Water Quality and Maintenance. The swimming pool is subject to regular inspection, cleaning and maintenance. Pool water parameters are monitored regularly, including daily checks where appropriate, in order to maintain appropriate water quality, hygiene and safe conditions for use.

9.6 The landlord reserves the right to temporarily restrict or suspend access to the swimming pool if the measured water parameters, technical condition of the pool or any other circumstances indicate that its use may not be appropriate or safe. Access may remain restricted until the required water quality and/or safe operating conditions have been restored.

9.7 Maintenance and Repairs. The landlord reserves the right to temporarily take the swimming pool, bicycles, appliances, equipment or any other facility or amenity at the property out of service where reasonably necessary for routine or preventive maintenance, cleaning, inspection, servicing, repair, replacement, or for hygiene, health and safety reasons.

9.8 Air Conditioning and Technical Malfunctions. Where an unexpected malfunction or technical problem occurs, including a malfunction of the air-conditioning system or individual air-conditioning units, the landlord will use reasonable efforts to arrange inspection and repair as soon as reasonably possible. However, the landlord cannot guarantee immediate or same-day repair or replacement where this depends on the availability of qualified technicians, spare parts, replacement equipment or other circumstances outside the landlord's reasonable control.

Guests must use the air-conditioning units in accordance with the provided instructions and in a reasonable manner. Doors and windows should be kept closed while the air-conditioning is operating to ensure proper and efficient operation and to prevent unnecessary strain on or damage to the system.

Temporary unavailability of an air-conditioning unit or other equipment due to an unexpected malfunction, necessary servicing, maintenance or repair does not in itself entitle the guest to a refund, reduction of the rental price, compensation or reimbursement of any other costs, provided that the landlord acts reasonably and takes appropriate steps to arrange inspection and repair within a reasonable period.

Nothing in this provision shall exclude or limit any rights of the guest that cannot be excluded or limited under mandatory applicable Croatian law.

9.9 Guests must comply with any temporary restriction on the use of the swimming pool, air-conditioning, appliances or other equipment communicated by the landlord where such restriction is necessary for

maintenance, repair, hygiene, health or safety reasons. Guests must not attempt to operate, repair or restore equipment that has been taken out of service.

9.10 Temporary unavailability of an individual facility, appliance, amenity or item of equipment due to necessary routine maintenance, inspection, servicing, repair, technical malfunction, or health and safety measures does not in itself entitle the guest to a refund, reduction of the rental price, compensation or reimbursement of other costs, provided that the accommodation as a whole remains available for use and the landlord acts reasonably to restore the affected facility or equipment to service.

10. Guest Registration and Personal Data

10.1 Guests are required to provide the information and identification documents necessary for their registration in accordance with applicable Croatian tourism and accommodation regulations.

10.2 The landlord may collect and process personal data such as the guest's name, address, contact details, identification information and details relating to the stay for the purposes of processing and administering the reservation; registering guests with the competent Croatian authorities; complying with legal, accounting and tax obligations; and communicating with guests in connection with their stay.

10.3 Personal data will be processed in accordance with applicable Croatian and European Union data protection legislation, including the General Data Protection Regulation (GDPR).

10.4 Personal data will not be disclosed to third parties except where required by law or where necessary for the proper administration of the booking and stay.

11. Liability

11.1 Guests are responsible for their own personal safety and for the appropriate supervision of children and other persons requiring supervision during their stay.

11.2 The landlord is not responsible for the loss, theft or damage of guests' personal belongings, except where liability arises under mandatory applicable law.

11.3 Guests are advised to secure doors and windows when leaving the accommodation and to take reasonable precautions with valuables.

11.4 The landlord shall not be responsible for temporary interruptions to utilities or services, including electricity, water, internet or other services, where such interruption is outside the landlord's reasonable control.

11.5 The landlord shall not be liable for temporary unavailability or malfunction of the swimming pool, air- conditioning, appliances, bicycles or other equipment where caused by an unexpected technical failure, necessary maintenance, repair, servicing, health or safety requirements, provided that reasonable steps are taken to address the issue.

11.6 Nothing in these General Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable Croatian law.

12. Last-Minute Bookings

12.1 A last-minute booking is a booking made 30 days or less before the scheduled arrival date.

12.2 For last-minute bookings, the 30% advance payment is payable immediately following receipt of the booking confirmation.

12.3 The landlord may request proof of payment before confirming or maintaining a last-minute reservation.

12.4 If the required advance payment is not made within the period specified by the landlord, the reservation may be cancelled and the dates released.

12.5 Unless otherwise expressly agreed in writing, the standard cancellation conditions under Section 3 apply to last-minute bookings.

13. Force Majeure

13.1 Neither party shall be responsible for failure to perform an obligation where such failure results from extraordinary and unforeseeable circumstances beyond that party's reasonable control, to the extent recognised by applicable law.

13.2 Such circumstances may include, where applicable, natural disasters, serious weather events, government restrictions, war, civil disturbance, major infrastructure failures or other comparable events that make performance of the accommodation contract impossible.

13.3 The parties will endeavour to communicate promptly and seek a reasonable solution in the event of such circumstances.

14. Complaints

14.1 Any problem, malfunction or deficiency relating to the accommodation or its facilities must be reported to the landlord as soon as reasonably possible during the stay, so that the landlord has a reasonable opportunity to inspect and resolve the issue.

14.2 Guests are expected to cooperate reasonably with the landlord or authorised service personnel in arranging access to inspect, maintain or repair the affected facility or equipment.

14.3 Guests are encouraged to provide relevant details, photographs or other information where appropriate to enable the landlord to investigate and resolve the matter.

15. Final Provisions and Governing Law

15.1 These General Terms and Conditions, together with the individual booking confirmation, constitute the terms applicable to the reservation.

15.2 Any individual conditions expressly stated in the booking confirmation shall prevail over these General Terms and Conditions in the event of a conflict.

15.3 Any amendments or additional agreements must be made in writing.

15.4 If any provision of these General Terms and Conditions is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.

15.5 These General Terms and Conditions and the accommodation contract shall be governed exclusively by the laws of the Republic of Croatia.

15.6 Any dispute arising out of or in connection with the booking, accommodation or stay shall be subject to the jurisdiction of the competent court in the Republic of Croatia, unless mandatory consumer protection rules provide otherwise.